Vodabucks need to be reviewed

Hello Peter

When Vodacom started with with this new rewards program, I was convinced that they got it right this time. As it was targeted to it's, I believe loyal and majority of it's customer support the prepaid customer. I don't have their customer stats I would like to believe that they have a substantial support from the sector.

Then they renovated and that's where my problem is. Now you can not get anything without money from the vodabucks store. You need to have a payment instrument, vodabucks lots of it too and internet connection, to buy. This in reality has kicked out and marginalized the prepaid customer base.

Now the issue is, to get a R399 item from retailers at vodabucks, you pay 400 vb plus R89. 400 =R4000 worth of airtime fair enough it's airtime used, now the interesting thing is you pay additional R150 delivery penalty, so in reality you spend 400vb + R239.

This went from a simple thank you reward program to an additional revenue stream.

I wonder what are the watch dogs doing about this. It's really not okay the way it is now, having vb (vodabucks) should be all the requirement need as the app works offline there should be no need for data, and since we don't have credit cards for payment they need to review. If they want to open an online shop, let that be made public and not have it sugar coated like this.

Thanks, I wander if there is a body that can receive this complaint even if it's just a party or something.