GS
Gerrit S

1 reviews | Active since Nov 2020

27 Nov 2020, 15:05

Vodabucks money making scheme!!

Vodabucks!! What a smart money making scheme by Vodacom and I fell for it. On the app it tells you that you can earn Vodabucks to pay your bill via your credit card, but what they don't tell you is that you only receive your Vodabucks on the 13th of each month, this was just told to me by Customer Care. So eventhough they can see that I have paid my bill, they are still not willing to allocate my Vodabucks now and that I must wait for the 13th. So now I have incomplete puzzles due to me using up my Vodabucks, me then paying my bill via credit card so that I can earn more Vodabucks to buy shakes in order for me to get a chance on completing my puzzles and Vodacom telling me that I will only get my Vodabucks on the 13th. THis means that I will looosse my puzzles as it expires the 30th of November. I will never compete in any Vodacom promotions ever again and also the Vodabucks store will never see me again.

0
Replies (2)
Vodacom
Vodacom's reply28 Nov 2020, 09:53
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
GS
Gerrit S's update02 Dec 2020, 12:04
Reviewer Update
How can you run the Puzzle competition if you have a delay in Vodabucks? This is unfair as my chances to complete puzzles is zero, due to a delay on Vodacom's side? This is ridiculous!!