GA
Gary A
1 reviews | Active since Sept 2017
04 Oct 2021, 16:08
Vodabucks missing
I have two cellphones, both networks are Vodacom. This morning I was guaranteed vodabucks if I recharged & bought bundles. I followed the correct instructions and bought the qualifying bundles but was not given my vodabucks. 20 + 20
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Replies (2)
Vodacom's replyOfficial
05 Oct 2021, 06:49 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Oct 2021, 06:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
05 Oct 2021, 15:48Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the Vodabucks has been allocated. Please reboot the device and test service. Regards Consumer Website Team
Best regards,
Vodacom's reply05 Oct 2021, 15:48
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the Vodabucks has been allocated. Please reboot the device and test service. Regards Consumer Website Team
Best regards,