MT
Maria T
1 reviews | Active since Jul 2025
29 Jul 2025, 17:14
Vodabucks Manually expired
Vodacom Vodapay manually expired my 2570.8 vodabucks without notifying me about it which is unfair , apparently vodabucks expires after 12 months but mine manually expired of no 29/07/25 just under a month after getting them. They funny is the only left with 865.6 ,why didn't they take the whole balance is they are expired.
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Replies (2)
Vodacom's replyOfficial
30 Jul 2025, 08:17Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply30 Jul 2025, 08:17
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
31 Jul 2025, 13:43Dear Maria,
Despite several attempts to get in touch, we’ve been unable to reach you.
As such, we’ll be closing your query from our side for now.
Should you need further assistance, you’re always welcome to contact us again—we’ll be happy to help.
Regards, Vodacom Consumer Website Team
Despite several attempts to get in touch, we’ve been unable to reach you.
As such, we’ll be closing your query from our side for now.
Should you need further assistance, you’re always welcome to contact us again—we’ll be happy to help.
Regards, Vodacom Consumer Website Team
Vodacom's reply31 Jul 2025, 13:43
Official
Dear Maria,
Despite several attempts to get in touch, we’ve been unable to reach you.
As such, we’ll be closing your query from our side for now.
Should you need further assistance, you’re always welcome to contact us again—we’ll be happy to help.
Regards, Vodacom Consumer Website Team
Despite several attempts to get in touch, we’ve been unable to reach you.
As such, we’ll be closing your query from our side for now.
Should you need further assistance, you’re always welcome to contact us again—we’ll be happy to help.
Regards, Vodacom Consumer Website Team