NM
Nicholas M

1 reviews | Active since Oct 2021

06 Oct 2021, 19:48

Vodabucks + Low on airtime constant SMS's marketing after cancelling

They wont stop sending me marketing regarding vodabucks and low on airtime offers continuously after I have requested that NO MARKETING OF ANY KIND should be sent to me, I wish that Vodacom would actually let me speak to a person at their call centre in hopes that they can put an end to the endless sms"s regarding vodabucks and low on airtime, instead I get a voice prompt stating that the robot will sort the problem out which is not the case at all! May need to cancel the line or port over to Telkom if this persists

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Replies (1)
Vodacom
Vodacom's reply07 Oct 2021, 07:21
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team