Vodabucks issue (contact center is blaming the network) 😱😱😱😱😱

I never thought I would be here giving this review. I just spoke to Phumzile from the parklands site (post paid/ contract) as the stupid tobi put me through after asking to chat to a Human . My concern is that I redeemed my vodabucks for some coupons, mind You( I used to work for this brand ) so I'm used to the process, customer complain about the vodabucks that is pending u check and advise that ur checking the history or transaction, then u confirm what the issue is or you escalate the issue , ..... No not Phumzile she tell me it's the network, I must uninstall the app and install the app again and try to redeem the vodabucks again 😱😱😱😱😱😱😱 I asked Phumzile how do I do it when it's deducted ? She is oh ... Since it's deducted just wait till they refund it again🫣🫣🫣😔 😔 I'm sorry Vodacom cape town site will always be the best u have I am disappointed as ( I worked there and gave better advise than our Phumzile) my vodabucks is still on pending status. Your the worst ever, mtn was worst before now they are leaving u in the dust . I need assistance with this stuff please......