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Gloria F

1 reviews | Active since May 2019

01 Dec 2023, 07:18

Vodabucks *****

Good day.. My phone number is ***. On Monday the 18th of November I bought airtime for R115 and on Tuesday the 19th of November I bought airtime for R200 from the vodapay app. None of my vodabucks for both transactions were allocated and I was told that a server query would be logged and that within 72 hours my vodabucks would be allocated. It's now been two weeks and I've called in over eight times and every single time I'm told that the technician will call me and resolve the matter. I now know that no technician will ever call me nor will I be assisted. Which is why I'm writing on this platform. Can vodacom please allocate me my 60 vodabucks. As I would be able to bank them for double my vodabucks had I banked them on vodapay. Vodacom must just do the right thing please and stop taking me for a ride. Their service honestly sucks.

0
Replies (3)
Vodacom
Vodacom's reply01 Dec 2023, 08:07
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
GF
Gloria F's update01 Dec 2023, 13:03
Reviewer Update
@Vodacom, the consultant who rep**** to me on Instagram is very arrogant and inefficient. I asked him to please use the ticket reference number A2-Y4OL-WD5SZ to trace the transactions as I wasn't too sure of the transaction dates. His response was that according to his records those vodabucks were allocated and banked. Which is a lie and clearly indicates that he didn't bother using the ticket reference A2-Y4OL-WD5SZ to follow up on the service query as I had requested. I just called the call center and they once again reaffirmed that those vodabucks were neither allocated nor banked. Here are the correct dates 20 November was the recharge date of the R115 and R260 recharge was on the 23rd of November. Can I please get someone other than the arrogant consultant who responded to me on Instagram to assist me. I am trying to forward a screenshot of the consultants response and my conversation with them so that you can see how utterly disrespectful, arrogant and rude they are!
GF
Gloria F's update01 Dec 2023, 13:09
Reviewer Update
@hellopeter how do I add a screenshot of my instagram conversation with vodacom on this platform so that you may .please see their response?