Vodabucks don’t work

On the 24th November I purchased a microwave via the myvodacom app using vodabucks , I was immediately informed that I would hear from vodacom to set up the delivery time in less then 3days,since then I have had ZERO contact or sms, I then utilized the following “unhelpful” portals to resolve this matter: vodacom Facebook, vodacom Twitter, and also called the courier company “digital planet” and quoted the reference/order number provided to me on the app.no one seems to be able to help. I need this matter resolved urgently, it has been 11days no feedback regarding my order. I am gravely dissatisfied with the service.