Vodabucks department is slipping up

I didn't know how hard it is to chase after vodabucks I deserve. On mother day I planned to use my vodabucks but someone or maybe more than one person cannot deliver whatwas promised to me. Vodavom didn't allocate my points, I waited more than 72 hours and phoned the department, they promised me it will take 24 houra to reflect, but that's eas a lie. Unfortunately the only way to solve this dragging agony is to find the person responsible and to give him/her a warning about their poor service. I think I need compensation as my entire sunday was ruined.