Vodabucks Department

I placed and order via Vodabucks using 800VB on this number +27 (79) ***,within few minutes I spoke to Vodapay agent that I need to cancel that order as I saw something else right there on their App.and she politely forwarded my call to Vodabucks department and I spoke to a very grumpy lady that spoke as if she was forced to come to work,then she said the order will be cancelled and I’ll receive my Vodabucks within 7 days.now I get the message that my order it’s out for Delivery.Which Order as the one I made was cancelled and I’m waiting Vodacom to refund my Vodabucks???and I no longer need what I ordered then why is it getting delivered??