VodaBucks delay tactics to ***** clients.

If you think VodaBucks is a ****, here’s an even better one. 26th December 2020 I purchase a data bundle on the App which is supposed to give me 98 VodaBucks for doing so. Literally the only reason I purchased this was to use the VodaBucks for the Shake, specifically to try get puzzle pieces. I received the data... no VodaBucks. I phone Vodacom: no I must wait 72 hours. 27th I phone Vodacom: no I must wait 72 hours. 28th I phone Vodacom: no I must wait 72 hours. 29th I phone Vodacom: they “escalate” the call. 30th I phone Vodacom: they “escalate” the call. 31st I phone Vodacom: they “escalate” the call. 1st I phone Vodacom: no answer it’s a holiday. 2nd I phone Vodacom: oh no none of your previous calls were actually escalated. But I will escalate your call now. But this department don’t work weekends. Oh and you just still wait 72 hours from Monday.

The puzzles expire on Monday the 4th... oh but we at Vodacom will stick to our automated responses and useless service, in order to ensure you don’t win a ****ing thing!!

Delay tactics or useless service... you decide.