1 reviews | Active since Nov 2012
Vodabucks
Vodapay app, Vodabucks purchases. Wanted to use my accumulated vodabucks to buy an item on the vodapay app. 1. 2 Nov - transaction failed but partial money payment was deducted from my account 2. 9 Nov - attempt same transaction, same issue 3. 15 Nov - attempt same transaction with my credit card, same issue.
After many calls to both Vodacom and Capitec, 2x of the payments were eventually reversed in my bank account.
To get the credit card transaction reversed Capitec needs an email from Vodacom. Vodacom refuses to send email, saying that other banks do not require this.
Pretty much fed up with these two service providers.
Vodacom blames Capitec and Capitec blames Vodacom. No other issues with online purchases, all works fine, just vodacom/vodabucks/vodapy app that is a no-go.
almost 1 month later and I am still out of my money and waiting for reversal.
Vodacom ran the card transaction on 15 Nov and banked the money on 18 Nov. for order nr ***, R649.00
Vodacom has NOT contacted me yet.
My money is with Vodacom for a cancelled order that Vodacom cancelled. Vodacom just need to send an e-mail to Capitec to reverse the transaction. You have all my details and the order number, yet after numerous calls and Facebook messages, you responded to, you ignore my requests.
PAY BACK THE MONEY!
Vodacom ran the card transaction on 15 Nov and banked the money on 18 Nov. for order nr ***, R649.00
Vodacom has NOT contacted me yet.
My money is with Vodacom for a cancelled order that Vodacom cancelled. Vodacom just need to send an e-mail to Capitec to reverse the transaction. You have all my details and the order number, yet after numerous calls and Facebook messages, you responded to, you ignore my requests.
PAY BACK THE MONEY!