Vodabucks

I have placed the an order (Voda order num ***) of the 26 November from Vodastore and have called three times on to 135 with no success. This is the first time I order via Vodacom and so far the experience has been only frustrating. Initially, I order using a data card (as app**** on the Vodacom App which this all agents confirm is the problem (not sure why the system did not reject seeing your own data sim card that sits in my route, and thus did not receive the SMS to track the order. Not sure why also ONLY SMS can be used for the order but I re-requested it again to no avail. This also added an extra complication because I suspect that when the courier company possible called the number sitting in my router, thus were not have been successful. . The three call centre ladies promised to move the order to my primary number 0f *** but not yet done. They even promised to send an SMS) so that can act at least track via SMS only, questioning why it is not on the app where the order is and data sim did not get the sms. I also now requested a refund and again got an email to call to no avail again.

Please assist in sorting this issue and if nothing is sent via SMS or app, please cancel the order for a refund as I’m going I circle.

Thanx in advance