Vodabucks

Vodabucks is not such a friendly app. I ordered from Vodabucks earphones and headphones using the app with 300 Vodabucks + R398 cash paid into their account. My order number ****** was not processed and was in a *pending* role for more than 7 days which I did not get the notification to let me know of this. I received the sms to notify me of the purchase and of the payment of R398. 8 days later, I follow up with them and I get a 'pending orders lapse after 7 days' to which I was not informed and was totally not aware of this, otherwise I would have followed up and got proper information. In future, Vodabucks must let customers know of pending orders etc so that we don't have to call and follow up. Their system must have automated check ups on such orders. I'm really disappointed in them and I might just have to switch cause this is not my first time complaint. To better Vodacom, please