NH
Nico H
1 reviews | Active since Jul 2014
30 Sept 2021, 17:24
VodaBucks
"VodaBucks" being being allocated to your account and then when you try to use it the service is offline or has technical issues. I have been trying for months to use my vodabuck to buy something just to get a stupid error message. TRACE ID: 0d639b63421d2a45 1000:Impressed_Terran_14. Then when you are looking for support on this you need to call 135. Then you call 135 and then you get greeted with "We are experiencing higher than normal call volumes"
An agent, manager or who ever needs to call me about this cause why is the service there if it can not be used?
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Vodacom's replyOfficial
30 Sept 2021, 21:50 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Sept 2021, 21:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team