Vodabucks are a bunch of *******!!!!!!!!!

I purchased a tv through the Vodabucks store as part of their Black Friday specials on 27/11/2020. On 03/12/2020 I received an sms (they didnt even have the decency to call me to notify me) stating that they were unable to fulfill my order and that a refund was to be done. shortly after this sms, the order shows cancelled on the Vodabucks store.

As you can imagine I was not happy with this and after countless calls was advised that as per their terms and conditions they could cancel any order and then refund you. I grudgingly accepted this and followed up again on 10/12/2020 regarding the refund. Once again I was directed to the terms and conditions which allow for a period of 10-14 working days for the refund to be done. Today is 07/01/2021 and excluding the public holidays, it has now been 22 working days and I have still not received my refund. Now I will direct you to your own terms and conditions and advise that you are in contravention of these terms and conditions. This is utterly unacceptable as you have been receiving ******** gains while in possession of my money.

This matter has been reported to the ombudsman and ******** charges will follow shortly for theft and *****.