RB
Riette B
1 reviews | Active since Mar 2022
04 Apr 2022, 11:10
Vodabucks App
After my review on your website, Vodacom reacted very swiftly to say they will contact me but it has been 4 days later and still no word from them. The service is very poor and I would really advise against buying anything on the vodabucks app because I have been waiting more than two months now for my refund.
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
04 Apr 2022, 12:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Apr 2022, 12:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
RB
Riette B's updateReviewer Update
04 Apr 2022, 12:29It seems to be an outomatice reply function - I will believe it when I see (in this case “hear”) from you.
RB
Riette B's update04 Apr 2022, 12:29
Reviewer Update
It seems to be an outomatice reply function - I will believe it when I see (in this case “hear”) from you.
RB
Riette B's updateReviewer Update
04 Apr 2022, 12:31Vodacom’s reply is an outomatic reply like an “out of office” reply. I get the same reply as before and still no refund.
RB
Riette B's update04 Apr 2022, 12:31
Reviewer Update
Vodacom’s reply is an outomatic reply like an “out of office” reply. I get the same reply as before and still no refund.
Vodacom's replyOfficial
06 Apr 2022, 19:26Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per our discussion, we have rep**** to you via email. Regards Consumer Website Team
Best regards,
Vodacom's reply06 Apr 2022, 19:26
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per our discussion, we have rep**** to you via email. Regards Consumer Website Team
Best regards,