GL
Gerrit L
1 reviews | Active since Aug 2010
03 Dec 2021, 08:45
VodaBucks and Vodacom do not honor products as sold.
Hi, I am kind of upset. How do you sell something on your VodaBucks Platform and then after the sales has completed and all is out of stock you advise buyers days after sales that you will not honor the 3 month Gamepass which was included? It clearly stated in the SMS and in the product advertised. Surely this is something which can be taken further as you did not deliver the good as purchased?
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
03 Dec 2021, 09:00Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Dec 2021, 09:00
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
GL
Gerrit L's updateReviewer Update
05 Dec 2021, 19:31Hi
Seems to he normal from Vodacom to make promises and not deliver. No one contacted me about this. You cannot sell stuff en once bought change the features. I am also still waiting for the Hirsch Vouchers to be sorted out. It was promised to have been thos past week and still nothing. Vodacom....Vodapay is all about lies
Seems to he normal from Vodacom to make promises and not deliver. No one contacted me about this. You cannot sell stuff en once bought change the features. I am also still waiting for the Hirsch Vouchers to be sorted out. It was promised to have been thos past week and still nothing. Vodacom....Vodapay is all about lies
GL
Gerrit L's update05 Dec 2021, 19:31
Reviewer Update
Hi
Seems to he normal from Vodacom to make promises and not deliver. No one contacted me about this. You cannot sell stuff en once bought change the features. I am also still waiting for the Hirsch Vouchers to be sorted out. It was promised to have been thos past week and still nothing. Vodacom....Vodapay is all about lies
Seems to he normal from Vodacom to make promises and not deliver. No one contacted me about this. You cannot sell stuff en once bought change the features. I am also still waiting for the Hirsch Vouchers to be sorted out. It was promised to have been thos past week and still nothing. Vodacom....Vodapay is all about lies
GL
Gerrit L's updateReviewer Update
10 Dec 2021, 08:56 Hi
Here you are again. You are NOT ADDRESSING the issue. You did not even contact me to find out what happened. You just copy and paste terms. VodaPay does not deliver as a platform if this is how you operate and this must be made known on Social media.
Now how pathetic is this. You post here that your records indicate feedback was provided? No it was not. To where did you provide it? That information you say was provided is meaningless and has nothing to do with my problem about VodaPay who lie. Pick up a phone and call me. You are not addressing the problem by sending me generic emails. You said an agent will contact me. Not email me. Where is your service? This is worse now. You are just making me more and more furious. You have no respect for your customers. Get in contact with me as you promised and dont hide behind generic responses which you did not send to me.
Here you are again. You are NOT ADDRESSING the issue. You did not even contact me to find out what happened. You just copy and paste terms. VodaPay does not deliver as a platform if this is how you operate and this must be made known on Social media.
Now how pathetic is this. You post here that your records indicate feedback was provided? No it was not. To where did you provide it? That information you say was provided is meaningless and has nothing to do with my problem about VodaPay who lie. Pick up a phone and call me. You are not addressing the problem by sending me generic emails. You said an agent will contact me. Not email me. Where is your service? This is worse now. You are just making me more and more furious. You have no respect for your customers. Get in contact with me as you promised and dont hide behind generic responses which you did not send to me.
GL
Gerrit L's update10 Dec 2021, 08:56
Reviewer Update
Hi
Here you are again. You are NOT ADDRESSING the issue. You did not even contact me to find out what happened. You just copy and paste terms. VodaPay does not deliver as a platform if this is how you operate and this must be made known on Social media.
Now how pathetic is this. You post here that your records indicate feedback was provided? No it was not. To where did you provide it? That information you say was provided is meaningless and has nothing to do with my problem about VodaPay who lie. Pick up a phone and call me. You are not addressing the problem by sending me generic emails. You said an agent will contact me. Not email me. Where is your service? This is worse now. You are just making me more and more furious. You have no respect for your customers. Get in contact with me as you promised and dont hide behind generic responses which you did not send to me.
Here you are again. You are NOT ADDRESSING the issue. You did not even contact me to find out what happened. You just copy and paste terms. VodaPay does not deliver as a platform if this is how you operate and this must be made known on Social media.
Now how pathetic is this. You post here that your records indicate feedback was provided? No it was not. To where did you provide it? That information you say was provided is meaningless and has nothing to do with my problem about VodaPay who lie. Pick up a phone and call me. You are not addressing the problem by sending me generic emails. You said an agent will contact me. Not email me. Where is your service? This is worse now. You are just making me more and more furious. You have no respect for your customers. Get in contact with me as you promised and dont hide behind generic responses which you did not send to me.