VodaBucks and terrible customer service

Purchased Just 4 You bundles about 3 times after the 2nd of Feb, I haven't received any VodaBucks for it, it has been more than 72 hours. After contacting the online consultant (Simphiwe). I was able to get my query escalated to the back-office and was told it would be reviewed. After roughly 30 minutes I received an SMS saying my query was resolved, but no information after that. I checked the My Vodacom App for missing VodaBucks and it was still not there. Keep it mind, majority of my puzzles from the shakes were one off from the prize, like the Mini Cooper was 11/12. R50k cash prize 5/6. I got to the point where I had to tell a vodacom employee to read their own terms and conditions regarding the vodabucks rewards. I opened another online chat session, assisted by Charne Petersen, constantly asking me to verify that I am the account holder when I was already struggling for 15 minutes with Simphiwe earlier today, I told her I would not verify again and she would go and have to look in the logs. She refused to help and refused to add her supervisor to the session. Still don't have the VodaBucks and now the promotion has ended. End of story: VodaBucks is essentially the biggest **** getting you to buy more airtime/bundles.