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Nhlanhla N
1 reviews | Active since Feb 2018
09 Feb 2021, 13:48
Vodabucks a ****? Only if you do debit orders
Did you know you don't receive Vodabucks if you pay your bill via debit order? Neither did I. I called on the 9th of Jan 2021 and was told to wait they'll reflect around the 16th they didn't. I asked again via DM on Instagram and after being given a run around for 2 days the person say debit order customers don't get Vodabucks.
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Replies (2)
Vodacom's replyOfficial
09 Feb 2021, 14:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Feb 2021, 14:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Nhlanhla N's updateReviewer Update
15 Feb 2021, 14:53 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, upon full investigation, our records indicate that the Vodabucks was allocated and banked. Regards Consumer Website Team
No it was not. Allocated and banked were from my airtime/ data purchases. Don't try to swindle me it's inappropriate. If I had received them I wouldn't have called, sent a dm via twitter or a dm via Instagram. I actually feel violated by you guys. You call to offer contracts and upgrades but refuse to acknowledge that sometimes your system is flawed. I even brought up the fact the my debit order didn't reflect on the app which my have lead to the problem in the first place but it was brushed off. Maybe you guys think that your customers are stupid or something.
Oh thanks for sending 2 months worth or Vodabucks on the same day for paying my bill that I allegedly received. This is after I complained on hello peter!
I hope to never have to call/ dm you guys again, you spoiled my mood and then had the audacity make it seem like I'm a ****. I'm absolutely disappointed.
No it was not. Allocated and banked were from my airtime/ data purchases. Don't try to swindle me it's inappropriate. If I had received them I wouldn't have called, sent a dm via twitter or a dm via Instagram. I actually feel violated by you guys. You call to offer contracts and upgrades but refuse to acknowledge that sometimes your system is flawed. I even brought up the fact the my debit order didn't reflect on the app which my have lead to the problem in the first place but it was brushed off. Maybe you guys think that your customers are stupid or something.
Oh thanks for sending 2 months worth or Vodabucks on the same day for paying my bill that I allegedly received. This is after I complained on hello peter!
I hope to never have to call/ dm you guys again, you spoiled my mood and then had the audacity make it seem like I'm a ****. I'm absolutely disappointed.
NN
Nhlanhla N's update15 Feb 2021, 14:53
Reviewer Update
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, upon full investigation, our records indicate that the Vodabucks was allocated and banked. Regards Consumer Website Team
No it was not. Allocated and banked were from my airtime/ data purchases. Don't try to swindle me it's inappropriate. If I had received them I wouldn't have called, sent a dm via twitter or a dm via Instagram. I actually feel violated by you guys. You call to offer contracts and upgrades but refuse to acknowledge that sometimes your system is flawed. I even brought up the fact the my debit order didn't reflect on the app which my have lead to the problem in the first place but it was brushed off. Maybe you guys think that your customers are stupid or something.
Oh thanks for sending 2 months worth or Vodabucks on the same day for paying my bill that I allegedly received. This is after I complained on hello peter!
I hope to never have to call/ dm you guys again, you spoiled my mood and then had the audacity make it seem like I'm a ****. I'm absolutely disappointed.
No it was not. Allocated and banked were from my airtime/ data purchases. Don't try to swindle me it's inappropriate. If I had received them I wouldn't have called, sent a dm via twitter or a dm via Instagram. I actually feel violated by you guys. You call to offer contracts and upgrades but refuse to acknowledge that sometimes your system is flawed. I even brought up the fact the my debit order didn't reflect on the app which my have lead to the problem in the first place but it was brushed off. Maybe you guys think that your customers are stupid or something.
Oh thanks for sending 2 months worth or Vodabucks on the same day for paying my bill that I allegedly received. This is after I complained on hello peter!
I hope to never have to call/ dm you guys again, you spoiled my mood and then had the audacity make it seem like I'm a ****. I'm absolutely disappointed.