Vodabucks

I called on 13th after flook told me to they are out of stock and I must request Vodacom to reverse my Vodabucks,I sent email to Vodabucks and the was no response and days later I called Vodacom and I was transferred to Vodabucks departments. and I was told I’ll get my Vodabucks within 7 days now more than 7 days later there’s no Vodabucks,I called again today now I’m told the request have made and they haven’t received feedback maybe that Department it’s on Holiday and the lady even told me it takes 24-48 hrs to refund Vodabucks but she’ll lock a request again.

I want my Vodabucks,If really they are on Holiday how long must I wait for my Vodabucks??? Which one is Which 24-48 hrs or 7 days?