Vodabucks

I used my Vodabucks Rewards on the 16th of October to purchase R200 Nandos Coupon which entails 270 Vodabucks and a co-payment of R159. The order number created was *** with wicode number *** sent to my number *** via SMS on the same day, the 16th of October 2020. I then went to Nandos Allens Nek, Roodepoort the same day to redeem the wicode voucher number however no one could help including the store manager. I tried calling your call centre but due to call volume and I subsequently used the Vodacom Customer Care WhatsApp which could not help with my query.

I then phoned your Customer Care Centre on the 17th of October to seek for help. The call centre agent assured me that if I go back to Nandos (any shop according to her), I should be able to redeem my voucher. I went to Nandos Randpark Ridge on the 21st of October 2020. Similar to my previous experience I could not be helped, and the store manager even mentioned they have no clue about this Vodabucks Rewards programme. I then phoned your Customer Care Centre on the 23rd of October whereby I requested to be refunded my co-payment and for reversal of 270 Vodabucks as I cannot receive the goods. I was given a reference number 1-*** 3772 and was promised resolution of the case within 7 days.

On the 05th of November, I phoned your call centre again as no one contacted me. I spoke to your call centre agent by the name of Wendy Martin and she promised me that my case will be resolved within 48 hours. I demanded that her manager phone me as I was not getting joy about the resolution of the case. I asked for a reference number and she said I should use her name as the reference. Today is the 12th of November and no one has bothered to contact me and I writing this letter as a demand for my refund of the co-payment and reversal of the 270 Vodabucks.

I am very much disappointed by the service of your Vodabucks Rewards programme, Customer Care Centre as the problem is not being resolved and is nearing a month.

I want you to refund my money and your programme is just not working with the suppliers not having a clue about it.