AO
Andre O

1 reviews | Active since Mar 2020

03 Jun 2020, 12:12

Vodabuck sucks

Once again I'm back regarding my Vodabucks earned. A Vodacom consultant called me on Monday 01/06/20 and informed me that I can claim a pair of sunglasses that I have "purchased" from the Vodabuck shop. Strange as it may seem, I wear multifocal spectacles all the time and do not understand my own reason for ordering something that I don't require or wear since I am virtually blind when not wearing spectacles. To cut a long story short. This supposed purchase of the sunglasses is somehow not on record after I had spoken to a Vodacom consultant today 03/06/20 around 11h45. Pityful is all I can say about Vodacom promotions. I have not received any reference number from Vodacom.

0
Replies (2)
Vodacom
Vodacom's reply03 Jun 2020, 13:47
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply03 Jun 2020, 15:23
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Our records indicate that our Hellopeter team made contact with you and assisted with your query. You may also visit https://bit.ly/2UYPnjC  for assistance and use redemption code N-TSU8JK-4-2

Regards,

Vodacom Consumer Website Team

Best regards,