Vodabuck **** and Rude agents

Order Number: *** I placed an order on the Vodabucks site on 24/9/2021 and never received the Vouchers by sms. Tried calling Vodacom a few times but the hold time is too long. I called again on 25/10/2021 and was assisted by Mpho Lephele. She advised that she could see the transaction and that the vouchers were not sent. She would follow up and the TAT for a response is 72 hours and I should await her call. I called back today to follow up as I received no call and was advised by Sinethemba Mbele that I will forfeit the purchase as the vouchers expired on 30/10/2021 and it is my fault for not following up sooner. This is the most appalling service I have ever received. Failure on so many levels and being blamed for their failure to deliver. I want my money back. How would I know the vouchers expiry date if I never received it!!!