AO
Andre O
1 reviews | Active since Mar 2020
10 May 2020, 07:10
Vodabuck ****
I have been accumulating Vodabucks on Vodacom's Summer Shake up promotion for a while now and had accumulated 4695 Vodabucks. These I wanted to purchase a Notebook with once Vodabuck Store had these on offer again. This morning I discovered that I only had 965 Vodabucks left although I hadn't made any purchases. It is impossible to reach a Vodacom consultant. Pathetic to say the least. I am a SASSA pensioner an by accumulating Vodabucks was te only way I could afford a Notebook.
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Replies (2)
Vodacom's replyOfficial
10 May 2020, 09:47 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 May 2020, 09:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
13 May 2020, 12:12Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply13 May 2020, 12:12
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Best regards,