JP
Jermaine P

1 reviews | Active since Feb 2012

19 Mar 2021, 12:06

Vodabuck rewards ****

Tricking people into buying air time to SHAKE for prizes that never come your way. I have to take my hat off to Vodacom for the ingenious way they entice their customers to spend money on Vodacoms app. I too (like others whom have complained on HP about the puzzle promotion on the shake for summer) had enormous disappointment with getting all but 1 puzzle piece ON ALL PUZZLES and then was buying air time to shake so many times it looked like I had a neuro disease But only continually won the same puzzle pieces besides the last one. The latest trickery is showing that Vodacom is becoming more blatant with the duping of customer. The reward I won today clearly states on the app 'You've won--Vienna Noise Cancelling Headphones'. But when I log of to the supplier website to claim, it is only a 10% discount voucher. AND THEN to twist the knife in me, I supposedly won a Blue tooth speaker and another headphone set, but all 3 voucher codes are the same. i have the screen prints as proof. I suppose the over 1000 entries into the draw for R 100K cash is also another trap that millions of use are falling for. WOW Vodacom, I don't even think the Guptas' could have come up with something like this.

0
Replies (3)
Vodacom
Vodacom's reply19 Mar 2021, 14:00
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply23 Mar 2021, 11:44
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly note that puzzle pieces are random and system generated. Please keep on shaking to improve your chances of winning. Please also refer to the below T&C’s: https://www.vodacom.co.za/vodacom/terms/competition/shakeoff2020 Regards Consumer Website Team

Best regards,

JP
Jermaine P's update24 Mar 2021, 16:09
Reviewer Update
Dear Customer Website Team

Thank you for your reply.

I am not sure if a chatbot has rep**** but there seems to be inadequate attention given to the query. Please let me know if the other issues in my query will be addressed.

Kind regards
Jermaine