KB
Karen B

1 reviews | Active since May 2016

24 May 2016, 08:51

Vodabomb vs Autosux

<p>I have been receiving automated calls up to 10 times a day regarding payment. If there was communication between Autopage and Vodacom, Vodacom will then understand the big picture. Thanks to these two unprofessional companies, I was overcharged for an upgrade that was not approved by my husband or myself. A credit has now been passed by Autopage. Autopage also acknowledge my payment.........although they say I paid the outstanding and not mention that I actually paid more than what was outstanding. Vodacom continue to harass me after numerous calls made to them at my expense. They now want to delete my number after we requested to cancel and go back to pre-paid. Oh the funniest of all is that Autopage say I upgraded to an iPhone which I have never received. I requested the IMEI number to trace who has it and they cannot give that info out..........yet I apparently have it. Then Vodacom say I have a tablet from them on contract and thats why they increased my monthly tariff. Hello Vodacom...........as explained, my husband bought the tablet cash as a gift to me and has absolutely nothing to do with you. Should this issue not be resolved as told to both companies before, Legal action will be taken. It is a joke that two so called professional companies can play games like this. Do any of you know what you are doing? Clearly not. I am tired of this constant harrasment from Vodacom's robot. It does not stop. Both companies have wasted my time and money. </p>

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Replies (3)
Vodacom
Vodacom's reply24 May 2016, 09:25
Official
Dear Customer, Thank you for making us aware of your complaint. Please note that a consultant will make contact with you in due course to help with your query. Regards, Vodacom Consumer Website Team
KB
Karen B's update07 Jun 2016, 06:37
Reviewer Update

I am still awaiting a consultant to call me regarding this mess. Now I receive a message stating my debit order has been removed due to multiple unsuccessful payments. Hello Vodacom........I am in credit number one and number two......due to your incompetence you did not cancel my line as per the agreement made with Autopage. I have made numerous calls regarding this account. It was supposed to have been cancelled as of 31st May, and revert to pre-paid.

KB
Karen B's update21 Jun 2016, 09:22
Reviewer Update

Today is the 21st June and still not one follow up from Vodacoms representatives. Just another threatening message about payment. Vodacom is a real let down.