Vodabomb

Wow. I am appalled at the ********** level of service, or should I say lack of service I received from you today. My first to you was made at around 3.30 this afternoon to complain that my data had gone missing. I explained that as part of your promotion, I received 1 GB of data for purchasing R100 worth of airtime. This data was allocated at 3.30 yesterday afternoon. The data was valid for three days until the 14th. I did not use the data yesterday as I still had my weekend data available. Today while using the data I received a message saying I had 897MB left. Within ten minutes of receiving that message my internet refused to load. I checked my balances to find the data was now at 0.00MB. I immediately called Vodacom for assistance. The lady Fikile was initially very slow, she wanted me to check my auto update and back up settings. Why? Seasoned Vodacom users, like myself, are aware of the networks thirst when it comes to data usage. Not setting that to use ONLY over WiFi would be a rookie mistake. After verifying that I indeed had not somehow had auto updates run, she agreed to log a service request. The call was cut and she then left a voicemail stating should I still need the service request to be logged I should call back. Fast forward to tonight, I call and am "assisted" by a dude whose name I did not catch. Not only is he dismissive, but he also fails to listen to my query to catch enough information to assist me. After retelling the story a second time, he comes back to tell me about my weekend data that is still available to use. WEEKEND data on a MONDAY?! This however is not his biggest faux pas, he also has the nerve to fix his mouth to say I should refrain from calling more than twice because that would be affecting his FCR - call centre jargon for 'did you fix it the first time?' . Well, kind Sir, it is obviously still broken if I'm calling again. Then after him going back and forth with me about what the real issue is, he refuses to log the service request! Simply states the data bundle is depleted. Of course it is, I am calling because this can't be right! That is why a ticket needed to be logged, because after all the troubleshooting from this afternoon the issue of the missing data had not been solved! Duh! I feel like I'm going in circles now so let me get to the point. My dissatisfaction lies in the fact that instead of trying to help resolve the issue, your agent seemed more concerned with discrediting my claims. For someone who rarely calls I expected a lot more enthusiasm on your end. Yes, your system says the bundle was used up but I did not even receive a single text telling me so in the ten minutes after receiving the 897 MB text, that the data was supposedly used up in! Also, after expressing my dissatisfaction, and asking for a ticket to be logged or at the very least speak to someone else, your agent told me goodnight and dropped the call. Goodnight huh? With missing data and a network with no f**** given? Okay sure Susan, I'll have a goodnight!