RG
Ryen G

1 reviews | Active since Jan 2022

03 Feb 2022, 17:43

Vodabcuks is a **** and Vodacom assistants are useless, they are ******* to be honest.

I ordered from the vodabucks store on the 25th of November 2021, they said 5-7 business days for delivery, with no other detail... I phoned, emailed, complained on hellopeter to finally get someone who could get me an answer on the 17 of Jan 2022, almost 2 months later... I told them I want a refund or they must change the address of the delivery, because I moved at the end of December 2021... They apologized and instead of the refund, shipped the item on the 24th of January 2022, 2 months almost exactly from ordering.

But they shipped it to the original address. RAM phoned me to say they are outside, I asked where and they gave me my old address. I asked them to change the address and due to Vodacom's policies they had to take it back to Vodacom on failed delivery... So the item I ordered was not yet delivered and since I am getting no reply or any answer from any person at Vodacom.... It was just delivered to Solly at vodacom and I haven't heard anything since......

So I don't have my item, I don't have my money and I don't have an answer from Vodacom....

0
Replies (2)
Vodacom
Vodacom's reply04 Feb 2022, 07:28
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
RG
Ryen G's update07 Feb 2022, 10:28
Reviewer Update
Still waiting for someone to contact me...