TB
Thando B
1 reviews | Active since Jan 2024
04 Jan 2024, 14:37
VodaAngry
Vodacom has been overcharging me by R200 for the past 7 months on my data contract. Countless calls and follow ups and no change. All they say, they will escalate it. Kinda tired doing this up and down with them. Seriously disappointed
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
05 Jan 2024, 07:43Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Jan 2024, 07:43
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
05 Jan 2024, 16:15Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our retentions team for further assistance. Based on the feedback provided, our team tried calling you, however, was unable to get hold of you.
Our team loaded the cancellation on the two numbers and requested for the necessary credits to be processed.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our retentions team for further assistance. Based on the feedback provided, our team tried calling you, however, was unable to get hold of you.
Our team loaded the cancellation on the two numbers and requested for the necessary credits to be processed.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Jan 2024, 16:15
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our retentions team for further assistance. Based on the feedback provided, our team tried calling you, however, was unable to get hold of you.
Our team loaded the cancellation on the two numbers and requested for the necessary credits to be processed.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our retentions team for further assistance. Based on the feedback provided, our team tried calling you, however, was unable to get hold of you.
Our team loaded the cancellation on the two numbers and requested for the necessary credits to be processed.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,