WD
Warren D
1 reviews | Active since Nov 2020
18 Nov 2020, 11:47
Voda Worry....
Online order placed on the 12 November, Order number received 5 minutes later. From there I have had no further communication. Vodacom has my email and phone numbers. When you try make use of the stupid chatbot Tobi it goes around in circles and cant pick up my order number. I am seriously regretting the choice to take out a contract with Vodacom aka Vodaworry..... you seriously lack in the online department.
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Replies (3)WD
Warren D's updateReviewer Update
18 Nov 2020, 13:59Seems the online process is floored and I had to contact the online department to request a tracking and order number. Lets see if I actually get the order.
WD
Warren D's update18 Nov 2020, 13:59
Reviewer Update
Seems the online process is floored and I had to contact the online department to request a tracking and order number. Lets see if I actually get the order.
Vodacom's replyOfficial
18 Nov 2020, 14:00Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Nov 2020, 14:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
18 Nov 2020, 19:11Good day Warren We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. You may track your parcel by using the waybill number/tracking number on the RAM website.
Vodacom Consumer Website Team
Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Nov 2020, 19:11
Official
Good day Warren We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. You may track your parcel by using the waybill number/tracking number on the RAM website.
Vodacom Consumer Website Team
Vodacom Consumer Website Team
Best regards,