Voda Who?

This is the e-mail trail , you can make up your own mind guys!

Afternoon

This is actually way beyond upsetting , it is actually a laughing matter!!!!!!!

I received this mail from the so called CEO’s office and a call from Vaneshree on June 3rd promising feedback and an e-mail from Vaneshree regarding the matter. I left 2 more messages for Vaneshree to contact me today. And as can be expected by now , ABSOLUTELY NOTHING materialized.

I have been a Vodacom customer for 20 years. I cannot fathom that any so called “corporate company” allowing the the incompetence I have experienced over the past month. Just to have a new contract finalized!

I cannot describe my utter disgust at this.

Henning Viljoen

On Jun 3, 2020 at 1:05 PM, <Srm> wrote:

Good day Henning

Thank you for your correspondence to the CEO's office.

My sincere apologies for the inconvenience you have experienced.

This is to acknowledge that we have received your complaint.

Please note that we are busy investigating the query and shall revert back to you with feedback.

Regards Precious Tafeni Executive Client Liaison Officer CEO?s Office COPS

Commercial Park, Midrand vodacom.co.za

From: Henning > Date: 02 June 2020 at 22:59:36 SAST To: "Aziz Joosub, Shameel, Vodacom South Africa" >, "Govender, Vaneshree (Outsourcing), Vodacom South Africa (External)" > Subject: Appalling Service - New Contract ? CAUTION: This email has originated from outside of Vodacom - be careful of attachments, links and suspicious payment requests. Please report suspicious emails using the Report Phishing button in Outlook. To whom it may concern ,

I am absolutely appalled by the worst service ever received from Vodacom Business.

Below is screenshots of e-mails confirming the approval of a deal with Vodacom Business. This was on May 7th , I requested feedback via mail after various unanswered calls to the agent Vaneshree Govender. After refusing another promise of a return call from Vaneshree , Nadine promised to assist.

Today is June 2nd and I have not received ANY feedback regarding the ?approved? deal. My current number with Vodacom is in its 20th year , but I will guarantee you that this will change as soon as possible.

Considering the poor service received , I do not expect any feedback. I just wanted to bring the situation under your attention!

Regards

Henning Viljoen Ethereal Solutions

[cid:80B424FC-FC1F-4***-C69107F69B06] [cid:240D8451-34AC-422B-A58B-EF1FC6B5DA63] mailto:*** [cid:80B424FC-FC1F-4***-C69107F69B06][cid:240D8451-34AC-422B-A58B-EF1FC6B5DA63]