Voda wallet

I paid R300.00 into my Voda wallet on 22 February 2025. I then sent a message to hellopeter on 15 april 2025 complaining about Vodacom’s lack of service. I received a phone call on 16 april 2025, I was told that my query would be looked into. I received a sms on 24 april 2025 stating that my reference number had been closed. It is 63 days later and I still have not got the funds paid into my Voda wallet..