MP
Muzi P

1 reviews | Active since Sept 2012

07 Jul 2015, 13:50

Voda-Useless even after frraud with inside info

After ***** on my number that ********** swopped Vodacom is still charging me the subscription although one of their managers promised to close the sim card and reverse all the previous subscriptions as I did not get a new sim card since the *****. Please retrieve your call recordings for June 2015, and I have no recourse as I was told by Anele in Collections that recordings can only be given to customers with a form from the SAPS. I was given an amount June to pay then after the agreed amount they is some extra charges. Every time you call you have to explain the entire story from March only to get sent from pillar to post, NOBODY OWNS UP. They make feel that it is your fault they leaked my information to frraudsters now Im suffering the consequences. PLEASE CLOSE THIS NUMBER AND REVERSE THE SUBSCRIPTIONS SINCE THE FRRAUD as per agreements during my call in June 2015 with one of your so-called managers(doubt she is)

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Replies (1)
Vodacom
Vodacom's reply09 Jul 2015, 10:07
Official
Hello Muzi26,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team