1 reviews | Active since Aug 2017
Voda tops for misrepresentation.
So you load data on your cellphone to be able to buy data that is on promotion for your router on the voda app with huge marketing campaigns urging you to do so. When you go on the app to convert airtime (that you have just loaded) into data for you router you are told there are technical issues for over 24 hours but somehow your airtime is being used even though the device is switched off and there is data on your cellphone. Then you do it again and again and again, then you load R49 airtime on your phone while you still have data and you are recharged with R49 airtime that you now want to use to by a promotional gig and in 20 seconds they tell you you have insufficient funds because your balance is R21. There is a promo but you cant have it and we dont know why. sorry you loaded airtime for nothing. we will take 7-14 days to fin out if there is a problem. 1- ********** ********** So who is *****ing who Voda?
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
