VODA SOLD ME FAULTY UPS,WONT REFUND / EXCHANGE. 1.5 YEARS LATER

Having been a Vodacom client for a number of year I am very dissappointed with the quality of product that they delivered and the failure to make provision for us to return it nor refund my money.

Background: 2022-12-17 I ordered 3000VA 1800W UPS for R3500 from the online Vodastore / Vodabucks Store.

2022-12-19 The Item was delivered (by an unknown delivery company, Vodacom has always used RAM for its deliveries) The UPS neither charged nor powered any appliances. Indication of a bad battery. 2022-12-23 I called Vodacom to come and collect the device and get a replacement device or my money back they agreed to organize the collection of the device. This was not done.

January 2023 I called to follow up on collection when I was told that they cannot collect and I have to take it to the manufacturer. After a back and fourth I requested escalation for which I did not get a positive response from for 5 months despite countless calls. They did not even know who manufactured the device they sold to me despite me giving them all the necessary serial numbers, delivery notes, e.t.c. relating to the UPS. They insisted I should take it first to a vodacom store then later to Muztek for service. I called Muztek to ask if they had the device on the system and they confirmed that it was NOT their device. Vodacom disputed this.

2023-06-29 after getting fed up I took the UPS to Vodacom Midrand where they said their technicians do not service UPS. On this day the lady assisting discovered that the UPS belongs to Linkqage and Not Muztek. On the same day I took the UPS to Linkqage offices in Midrand where they confirmed in writing that the UPS was one of their very old devices for which the warranty period expired a month after I purchased it from Vodacom.

2023-07-03 I phoned again to explain the above situation, I was asked to provide proof of purchase, bank statement reflecting payment.

2023-08-16 I received an email saying I must send the UPS to MUSTEK AGAIN. When I explained the whole problem again to the new voda consultant which resulted with her not responding my future follow ups. I continued to request escalations telephonically. 2023-10-16 After a telephonic conversation with a "team leader" I received an email from him with a Mustek Returns Policy, using this policy I called Mustek again regarding the device and they confirmed that it did not belong to them.

After the 16 I did not pursue the issue further and took it as a loss on the purchase and confidence lost in a previously trusted provider of electronics. This is just a review to advise anyone who is thinking of purchasing electronic items from the Vodabucks / vodastore to think twice because if that item is faulty you will spend over a year trying to get an exchange or refund. Horrible experience