PW
Pierre W

1 reviews | Active since Jul 2013

01 Oct 2025, 21:36

Voda sim connectivity messup - My 072 number ( contract)

Worst experience- After 2 consecutive months - zero data access - zero network connection - 2 failed simcard activations ( after consecutive charges for new sim) - unexplained network disconnect - as contract customer with R899 debit order - 2 sim card changes - no Network access. Customer care says there is …. no problem šŸ˜€. ….The only thing that works is the debit order call centre team are without explanation - ….and embarrassed. Vodacom Store- apology but also no solution. Petrol / time/ energy/ money Wasted. After 4 weeks they now think its their account management system ( antiquated) - but still no data - still not sure ehats the problem ! - and for ne ….still no media access. Modem tested - 100% functional - but successive sim cards simply stay disconnected !!!! Fedup Fedup Fedup Voda disaster.

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Replies (1)
Vodacom
Vodacom's reply02 Oct 2025, 08:05
Official
Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

āš ļø Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards, 
Vodacom Consumer Website Team