1 reviews | Active since Apr 2017

11 Dec 2021, 10:36

Voda Shocking Service

I have used Vodamail for the last 25 years. Over the last few months, it has become troublesome and sometimes unreliable.

To speak to a consultant is virtually impossible and/or a LONG process. The consultant is normally clueless about Vodamail. This I accept because Vodamail is not popular. Someone told me there is no more Vodamail.

My latest dilemma with them is that I CANNOT OPEN OR SAVE ATTACHMENTS. I got the following messages: .....not supported by HTTPS, .....certificate expired, .....the website is likely misconfigured.

I did eventually speak to someone technical. However, he told me I must use Microsoft Edge because Chrome is being phased out. This I CANNOT believe. Therefore I did not trust his solution to my dilemma. It is possible he was trying to get too technical to confuse me?

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Replies (1)
Vodacom
Vodacom's reply11 Dec 2021, 12:28
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team