Voda SHARKS have no ethics

On 6 March 2023 Vodacom issued me a quote for services to be R339.00 VAT INCL. Quote ***. I did not want it but they told me that the package I was on was no longer available. All subsequent debit orders were to the value of R362.00 per month and I started the excruciating process of trying to fix it. After numerous phone calls and lots of time spend waiting for each new customer care attendant to try and understand the problem I received word that the rewards department is investigating the matter and that it will take up to 2 months to be resolved. Finally in June I received a call from Trinisha Chinna telling me that the error was on their side and that I have 2 options. 1. Go back to my old package with the lower pricing 2. Stay on the quoted package and they'll refund the cost of 2 month's subscription (R678.00) I opted for #2 as it was the least admin and ask the very kind and efficient Trinisha to send me an e-mail stating the details and the fact that my monthly charge (INCLUDING VAT) will be R339.00. She did and on 20 June 2023 at 10:29 I received the confirmation. To my amazement I also received the money in my vodacom account. So things actually do happen they way they should - so I thought. Unfortunately my September debit order showed R362.00 again. Again I had to call Vodacom to fix what they messed up but I had the letter from Trinisha just to find out she no longer works there and that I am back at square 1. So on 2/10/23 I spoke to Tracy at 10:35 (ref 2SD12N8). She said I came through to the Telkom dept but she'll give the Vodacom dept my details (nobody called) On 12/10 at 7:37 I spoke to Emmie. She said the rewwards dept only opens at 8am but she'll call back. Same day at 8:54 Emmie calls and transferred me to Camile. Camile says the system says my debit order amount is R339.00. She cuts me off and never calls back. I called back on 12/10/23 and spoke to Amanda at 9:28. She seems eager to help and says she'll compare the quote and invoice. She said that the one is with VAT and the other without but cannot provide a reconciliation between the R399 and R362. Then she agreed to trace the letter stating that my monthly fee will be R339 and refer it to the billing dept. This call lasted 42min 37seconds. She said she'll call back after an hour to update me. This is now 16:13 and still Vodacom sits with my money and I am left hanging.