Voda online sales and after sales are useless

Ordered a phone on the vodacom app with an option of once off payment/prepaid on the 12th of April 2024, filled all the necessary information on the application(email, phone number, address etc) checked out then the payment was done via my bank app. I did not receive any text or email with an order number after checking out, been asking for a order number since then until today there is no help, its like i just sent them money randomly without any query... Been sending screenshots to *** since the 16 of April, its the 26th today still no help.... Vodacom is a ****...they can't tell me they cant see a notification of my payment even if they say my number and id do not show up when i request an order number... Im fed up with Vodacom with their online services... All i want is new phone or rather send back my money untouched