Voda-"NOT-Care

Unfortunately there is no zero starts, so I am forced to choose 1. There should actually be negative scores as well.

Anyway, not the point. My phone was ****** in a smash and grab incident. I went through the whole inconvenient experience of calling Vodacom and asking them to block my phone, which the wonderful call centre staff assured me was done.. my naivety clearly got the better of me, as I I discovered that the phone was never blocked. Kudos to Vodacom for their competency Well, "fortunately" I added insurance to my contract. Somehow - perhaps lost in translation, an excess was never mentioned, only that my Sim had to be in the device should something happen to the device. By the way, I'm still waiting for the recording of that conversation.. major surprise. Then the cherry on top of the cake.. I went to the Vodacom store at Mall of the South.. I do admit that I was probably a bit late as I arrived at 17h45 and their ***** department closed at 18h00... my bad. I left my details with them and got a call the following morning to say that the system is still offline. I did tell the consultant that I had just spoken to the ***** department myself, and there was never any mention of systems being offline. So to my surprise, I was told I have to pay an excess, the phone I have is no longer in stock - didn't know the A54 5G's were discontinued - another surprise because I see that it's still sold online... And then I was given 2 options.. take a phone with a higher retails value, the excess being approx R1,4k and the "upgrade to a new phone" was approx R600. So i have to pay R2k to get a replacement.. didn't know that happens, penalised because the "no longer have that phone in stock". Oh wait.. the real surprise was that my phone device name on their system was still the old device, not a Samsung A54 5G.. Heck man, at this point in time I should have realised I'm just being plain stupid.. but no, I still gave them the benefit of the doubt. The consultant was so kind, he used MY DAUGHTER'S phone to make a 22 minute call to Vodacom. And somewhere in betwee, because we were there for quite a while, his words were "do you mind if I go pee" - verbatim. Vodacom, you really astound me.. I'm never speechless, but you clearly managed to accomplish it.