1 reviews | Active since Nov 2013
Voda no ways
I've been a friend and client to this service provider for a longtime , but to be hunted down for a R100.88 makes it look like R100000.88 seems like a lot of resources poured into collecting something I made provision for not to happen. So in short I changed my banking details a while ago and went to Vodashop to make the change , I then picked up that Vodacom wanted to still debit old account and that's when I decided to make use of VodaPay a service the provider talk so much about. My issue is I pay monthly when I picked up on what happened so that the account won't end up in arrears but some penalty has been added for some odd reason , it makes me really angry cause my account has some how increased as well very disappointed in this service definitely just want to pay off account and get rid of it
Best regards,
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our accounts team. Based on the feedback provided, our team advised with regards to returned debit orders. Kindly note that penalty fees will apply should a debit order return on your account. Cash payments should be made 7 days prior to your debit order date, to avoid any debit order to be submitted. As a once off gesture of goodwill, we credited the debit order penalty fee. The credit will reflect on your Vodacom account within 24 – 48 hours.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our accounts team. Based on the feedback provided, our team advised with regards to returned debit orders. Kindly note that penalty fees will apply should a debit order return on your account. Cash payments should be made 7 days prior to your debit order date, to avoid any debit order to be submitted. As a once off gesture of goodwill, we credited the debit order penalty fee. The credit will reflect on your Vodacom account within 24 – 48 hours.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,