FT
Fidel T
1 reviews | Active since Jun 2016
10 Mar 2023, 12:35
Voda-Mis-Communication
I had a cancelled order that has been registered as delivered while I'm actively being charged for it. I've escalated the matter to Vodacom every week since January and I'm tired of going through the same process.
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Replies (2)
Vodacom's replyOfficial
10 Mar 2023, 14:02Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Mar 2023, 14:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
14 Mar 2023, 09:31Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, the return confirmation has been received. The cancellation and credits will be done. Regards Consumer Website Team
Best regards,
Vodacom's reply14 Mar 2023, 09:31
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, the return confirmation has been received. The cancellation and credits will be done. Regards Consumer Website Team
Best regards,