KG
Krishan G

1 reviews | Active since Aug 2009

30 Oct 2019, 21:03

Voda**** making the internet slow again!

I write this message as I angrily look upon the Vodacom tower from my office window. It's so close to our business, I can talk a steady 5 minute walk to get there. Now I like many people have been a loyal Vodacom customer for many, many years. In our case or at least in the case of our business it'll be 20 years come June next year. That's a long time and we stick by their side through thick and thin, not because they're the cheapest (they're not) and not because they're the best (no provider is). It was Vodacom WAS reliable and Vodacom used to just work. That hasn't been the case for the past year we have had ****ty, snailed paced internet from Vodacom which is terrible since we are walking distance from the tower. Everytime we call they give us silly "FIXES" that don't work. Reboot your modem. reboot your PC as if we haven't tried that yet. Basically as a business owner is this stagnant economy, I'm tired of paying a premium for a ****, subpar slow LTE connection especially when we are paying premium rates for an alleged business class service. Thank you Voda**** for making the internet slow again!

0
Replies (2)
KG
Krishan G's update30 Oct 2019, 21:07
Reviewer Update
Edited: I write this message as I angrily look upon the Vodacom tower from my office window. It's so close to our business, I can take a steady 5 minute walk to get there. Now, I like many people have been a loyal Vodacom customer for many, many years. In our case or at least in the case of our business it'll be 20 years come June next year. That's a long time and we stuck by their side through thick and thin, not because they're the cheapest (they're not) and not because they're the best (no provider is). It was Vodacom WAS reliable and Vodacom used to just work. That hasn't been the case for the past year we have had ****ty, snailed paced internet from Vodacom which is terrible since we are a walking distance from the tower. Everytime we call they give us silly "FIXES" that don't work. Reboot your modem. reboot your PC as if we haven't tried that yet. Basically as a business owner in this stagnant economy, I'm tired of paying a premium for a ****, subpar slow LTE connection especially when we are paying premium rates for an alleged business class service. Thank you Voda**** for making the internet slow again!
Vodacom
Vodacom's reply31 Oct 2019, 07:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team