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meshack M

1 reviews | Active since Apr 2015

27 Nov 2017, 15:26

voda-*****!!!

firstly, i was never told by vodacom that my contract had expired in june already - all they have been doing is to ***** my money, all in the name of ''charging me for average use'' - i want my money back - i had agreed to pay r75 for 1gig data, i dont even know when they changed this amount to r90+, instead of paying the agreed r287, i have been charged way more than that... this is a ****!!! i get a call on the 10th of Nov, from someone claiming to be from vodacom offering a contract upgrade. i call back within 14 days - as advised by him, if i change my mind - i am told this person is not directly employed by vodacom. he offered me 2 upgrades of r75 each and i now want to cancel one, and i get the run-arounds from voda-***** - first they said the query will be escalated and sorted same day and that ill get a callback to confirm this... its been days and no one has called me - a simple thing i want to do is cancel the contract completely on my number ending with ...3013 - i dont want a contract anymore on this number and i want it to be prepaid... i only want r75 1gig data for the number ending with ...7690 - is it so difficult to arrange?

you people call me ********** - you better not send me an email

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Replies (2)
Vodacom
Vodacom's reply27 Nov 2017, 15:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply04 Dec 2017, 10:56
Official

Dear Meshack

As discussed, this matter has been resolved.

Have a pleasant day further!

Regards,

RJ