1 reviews | Active since Apr 2015
voda-*****!!!
firstly, i was never told by vodacom that my contract had expired in june already - all they have been doing is to ***** my money, all in the name of ''charging me for average use'' - i want my money back - i had agreed to pay r75 for 1gig data, i dont even know when they changed this amount to r90+, instead of paying the agreed r287, i have been charged way more than that... this is a ****!!! i get a call on the 10th of Nov, from someone claiming to be from vodacom offering a contract upgrade. i call back within 14 days - as advised by him, if i change my mind - i am told this person is not directly employed by vodacom. he offered me 2 upgrades of r75 each and i now want to cancel one, and i get the run-arounds from voda-***** - first they said the query will be escalated and sorted same day and that ill get a callback to confirm this... its been days and no one has called me - a simple thing i want to do is cancel the contract completely on my number ending with ...3013 - i dont want a contract anymore on this number and i want it to be prepaid... i only want r75 1gig data for the number ending with ...7690 - is it so difficult to arrange?
you people call me ********** - you better not send me an email
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Meshack
As discussed, this matter has been resolved.
Have a pleasant day further!
Regards,
RJ
Dear Meshack
As discussed, this matter has been resolved.
Have a pleasant day further!
Regards,
RJ
