JP
Jason P
1 reviews | Active since Sept 2009
15 Sept 2022, 13:06
voda Kwika- slow merchant on boarding.
This rating is specifically for Voda Pay Services in relation to the Kwika merchant process.
Bought the device for my Moms business. Did online registration for her, but have now been waiting almost 2 weeks. The web portal indicated this should only take 48 hours. No reference though for the request and not even a confirmation or holding email sent.
We also sent emails, we call. We used the WhatsApp support line and no assistance available on any channel. Ridiculously bad service.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
15 Sept 2022, 13:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Sept 2022, 13:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JP
Jason P's updateReviewer Update
17 Sept 2022, 13:09Please advise when I can expect the consultant to call? Still waiting.
JP
Jason P's update17 Sept 2022, 13:09
Reviewer Update
Please advise when I can expect the consultant to call? Still waiting.
JP
Jason P's updateReviewer Update
19 Sept 2022, 16:01Good day
A few days passed and I’m still waiting for a call? This is horrible service from Vodacom. Im at the point of returning this device as theirs no point if you’re not going to set this up Vodacom?
A few days passed and I’m still waiting for a call? This is horrible service from Vodacom. Im at the point of returning this device as theirs no point if you’re not going to set this up Vodacom?
JP
Jason P's update19 Sept 2022, 16:01
Reviewer Update
Good day
A few days passed and I’m still waiting for a call? This is horrible service from Vodacom. Im at the point of returning this device as theirs no point if you’re not going to set this up Vodacom?
A few days passed and I’m still waiting for a call? This is horrible service from Vodacom. Im at the point of returning this device as theirs no point if you’re not going to set this up Vodacom?
JP
Jason P's updateReviewer Update
25 Sept 2022, 19:59On Friday over 2 weeks after we initiated the application the issue was finally resolved.
Representatives that contacted us were helpful and pointed out some gaps in their on boarding process and noted some technical issues. These were resolved although they took another day or so.
If you do apply, make sure:
You don’t use abbreviations or symbols for your company name. They don’t block these on the application but it causes issues.
Only thing I’m still not clear on is why my mom isn’t receiving mails with her account details etc.
Representatives that contacted us were helpful and pointed out some gaps in their on boarding process and noted some technical issues. These were resolved although they took another day or so.
If you do apply, make sure:
You don’t use abbreviations or symbols for your company name. They don’t block these on the application but it causes issues.
Only thing I’m still not clear on is why my mom isn’t receiving mails with her account details etc.
JP
Jason P's update25 Sept 2022, 19:59
Reviewer Update
On Friday over 2 weeks after we initiated the application the issue was finally resolved.
Representatives that contacted us were helpful and pointed out some gaps in their on boarding process and noted some technical issues. These were resolved although they took another day or so.
If you do apply, make sure:
You don’t use abbreviations or symbols for your company name. They don’t block these on the application but it causes issues.
Only thing I’m still not clear on is why my mom isn’t receiving mails with her account details etc.
Representatives that contacted us were helpful and pointed out some gaps in their on boarding process and noted some technical issues. These were resolved although they took another day or so.
If you do apply, make sure:
You don’t use abbreviations or symbols for your company name. They don’t block these on the application but it causes issues.
Only thing I’m still not clear on is why my mom isn’t receiving mails with her account details etc.