MS
Mohammed S

1 reviews | Active since Oct 2017

05 Jul 2023, 19:25

Voda-gone

This is probably the 5th review that I am writing regarding the absolutely pathetic, putrid, and ridiculous service that we have been receiving from Vodacom. But as usual, they don’t care about their clients, as long as they get their money at the beginning of the month.

I am a RED VIP client with Vodacom, and there are DAYS where we are left with absolutely no network. And it cannot because of load shedding because all other network providers have network during those periods.

When you do manage to speak to someone from Vodacom, they’re always ‘working’ on the issue. And once again, I am a RED VIP client. Imagine paying those exorbitant prices to get sub sub-standard service.

MTN, please come to my rescue

0
Replies (2)
Vodacom
Vodacom's reply06 Jul 2023, 07:26
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply07 Jul 2023, 10:12
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, kindly note that your query is currently being addressed by the Network Department who will be contacting you to offer further assistance. Regards Consumer Website Team

Best regards,