GM
Given M
1 reviews | Active since Apr 2016
23 Nov 2022, 10:29
Voda *****
Vodacom is **********ly debiting my account, I never signed up for a Vodacom contract. When I called the call centre I was told there is a contract active on my name activated on 14 October 2022 and a Samsung s21 was apparently provided with this contract, I sent an email to the Vodacom ***** department and haven't heard anything from them till this day.
I am not happy about this and would like it rectified. The cell number in question as confirmed by the call centre agent is ***. I want a record of this contract application.
Not so happy and never will be a Vodacom client.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
23 Nov 2022, 11:30 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Nov 2022, 11:30
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
30 Nov 2022, 12:51Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our ***** team for further assistance. Based on the feedback provided, our team investigated and confirmed ***** on the account. Our team cancelled the account and processed the necessary credits.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our ***** team for further assistance. Based on the feedback provided, our team investigated and confirmed ***** on the account. Our team cancelled the account and processed the necessary credits.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Nov 2022, 12:51
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our ***** team for further assistance. Based on the feedback provided, our team investigated and confirmed ***** on the account. Our team cancelled the account and processed the necessary credits.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our ***** team for further assistance. Based on the feedback provided, our team investigated and confirmed ***** on the account. Our team cancelled the account and processed the necessary credits.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,