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Thea S

1 reviews | Active since May 2016

09 Dec 2019, 16:16

VODA FRANCHISES CHARGING CARTE BLANCHE PRICES

Franchises: I never realised that all the different Voda shops were franchises, and could therefore give different information and charge differently for services. I thought the Head Office keeps a watchful eye on all of them to keep some sort of conformity. I was quite astounded when I visited GREENACRES/THE BRIDGE SHOPPING CENTRE IN PORT ELIZABETH today and asked at the Voda shop next to the Postnet/Game entrance how much it would cost to cut a SIM card to transfer it to another phone for my son, which took a smaller SIM card. I was quoted R299 for the cut (special sim cutter was required they said), and another R50 for transfer of information. I went to another Voda Shop opposite the Mug and Bean where I was quoted R70 to give me another sim card on my contract after answering some security questions, and was told that to cut a sim card was dangerous as it could be irreparably damaged, and they they didn't offer that service..... Now is this disgusting or what?

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Replies (3)
Vodacom
Vodacom's reply10 Dec 2019, 07:16
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
 
TS
Thea S's update11 Dec 2019, 11:02
Reviewer Update
VODACOM I'm still waiting...... You are not going to just brush me off, because I'm cheesed off, and a long-standing client. It's not the first time I have encountered false information at different Vodashops. Last year my son needed a new battery, and was told his particular Samsung would soon not be able to get Whatsapp any longer, he can just as well upgrade, which was absolute nonsense. I want to know whether the staff members get points for commission or something to up sell stuff. I'm sick and tired of always having to be on the look-out to be ******** out of the little money I have. It's not fair on the public what you are doing.

TS
Thea S's update13 Dec 2019, 10:37
Reviewer Update
Dean Davids just phoned me from Vodacom at 10h34 from no *** in connection with my complaint. The only answer I got from him is that VODACOM GIVES CARTE BLANCHE to the franchises everywhere to have their own prices for services and special deals..... so you have the luck of the draw which store you go to to get whatever you need. This is the craziest franchise plan I have ever heard of, and it's a pity Vodacom doesn't have stronger competition. Everyone out there is just out to fleece the public - a point in question is the exorbitant prices for data and airtime. I'm really flabbergasted.