Voda Folly

I received an SMS to make sure I have R29 in Airtime at the end of Oct. I did not read the whole message properly that it was for the Vodamail Service that I used for many years BUT then was shut down earlier this year to be replaced with World Wide Web @ R29 pm. I did NOT sign up for it. I bought R20 advanced Airtime near the end of Oct BUT the next day it was gone. I tried their Helpline (a mission on its own) but could NOT manage to speak to a Human only their virtual assistant Tobi via SMS. Tobi could NOT pick up that I had Advanced Airtime on my phone. Tobi is NOT programmed to deal with certain Vodamail problems. This is a separate issue on its own. Drives people CRAZY. I went to a Voda Shop for assistance. The Assistant tried to tell me that it was a Data problem. I informed him I only use Wi-Fi. Data always OFF. (I have also been getting messages that I am in Debit as I have no Bundle purchases) The Assistant then called my cell no up on the system and picked up the R20 (2 x R10) entries.

I assumed that Voda has new policy to collect Advance Airtime paid back at the end of the month? I got another R20 (2 x R10) advance on Wednesday. I then get a message that R44.40 (4 x R10.10) will be deducted when I buy Airtime (not advanced). Therefore R29 was deducted for Vodamail that DOES NOT exist. The Assistant never picked it up.

Vodacom must credit my a/c and sort their retarded system out. I do not know how they can solve certain problems without speaking to them on their helpline. Even then - many assistants here are clueless on certain issues. I did e-mail Voda before but my sometimes mails were never opened. Sad state of affairs.